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Reimage support


General questions

 

What is Reimage?

Reimage is an online repair tool that quickly repairs broken Windows XP software, leaving user data untouched.

Who is it for?

Reimage is tailored exclusively for PC technicians and IT Professionals like yourself. Imitating the manual process of PC repair, Reimage does it faster, helping you increase productivity.

How does Reimage work?

Reimage is a web service that rapidly diagnoses operating system problems. Reimage surgically implements repairs by accessing a huge web repository of 4 million “spare” systems files and registry objects.

How does Reimage differ from other PC repair/registry repair software?

Reimage has an exclusive access to a dynamically updated web repository of fresh system components - used as "spare" parts for the repair.
No other PC repair/registry repair software on the market offers this.

What do I get during the Beta period?

For a limited period during the Beta phase only, you can use Reimage absolutely free.

 

Setup

 

What do I need in order to launch Reimage?

As a web-based service that runs inside the browser, Reimage requires no prior downloading or installation. To avoid a frustratingly slow repair process, we recommend a minimum of 394MB of RAM on the PC under repair and a high speed internet access.

Which operating systems does Reimage support?

Reimage is currently only available for repairing Windows-based XP operating systems (English only).

Can I use Reimage for Linux/Mac/Windows Vista?

Not yet. Once you become a registered user (registration), we will inform you once platforms other than Windows XP come on stream.

Can I use Reimage even if the PC won’t boot?

Yes! Registered users can download a free copy of our bootable CD builder that establishes Internet access from a damaged or broken PC.

 

Repair process

 

How fast is Reimage?

Depends on RAM, Hard Disk and line speed. Repair often takes less than 30 minutes.

How can I undo a repair already completed by Reimage?

If you have made no major changes to the PC file system, you can safely reverse the whole repair process. To undo, simply run Reimage again (on the same PC), and click the "undo" button.

Can Reimage help me diagnose hardware problems?

Not really, but the elimination of so many software problems will allow you to isolate and diagnose many hardware failures.

Does the repair process harm the applications already installed?

No. In very rare cases where an application has already been harmed by malicious software, you might need to reinstall that specific application.

 

Post repair

 

Can I view my previous repairs?

You can view, delete, search and print the repair history at any time. Reimage stores past repairs in a secure server, and only shares this data with the authorized user.

How will I know what the problem was once the repair process is complete?

A detailed printable report specifying the faulty components is generated by default. You can also generate a non-technical report for your client.

Why are some start-up applications gone?

During the repair Reimage may mistakenly assume that a certain service or application is harmful to the system operation. Consequently, components may be disabled. In order to re-activate a program use MS msConfig utility (Start->Run->msconfig), track the disabled program, and mark it to be active again.

Why I am asked to download MS windows update after a repair?

Reimage finalizes a repair by building a fresh operating system in good physical shape, though not necessarily up to date with MS latest updates. That’s why after reboot you will frequently be asked to download some updates to bring you up to date with the latest MS recommendations. It is OK to reject these updates, but it is always recommended to consider installing them.

 

Handling viruses

 

Does the repair process disable viruses?

Reimage deactivates viruses and make sure they will not be executed again after reboot. Reimage also repair the damage they may cause. However, viruses may remain on the PC, so it is highly recommended to run a good AntiVirus software after the repair in order to clean the hard disk.

Do I need to scan the PC with an Antivirus after completing the repair?

Yes. Reimage is not an Antivirus software. It will fix the operating system and terminate startup of harmful objects, but hidden malicious files may still reside in other parts of the PC hard disk. That’s why we recommend you to scan the entire PC for viruses immediately after completing the repair and the PC reboot.

Do I need to turn off my Antivirus protection before running the Reimage service?

It is recommended to turn off the Antivirus protection and in some cases to login in Safe mode. The reason for that is that Antivirus applications can dramatically halt – and sometimes even terminate - the repair process.

 

On-site repairs

 

Can I launch Reimage without customer knowing that I am accessing the Reimage web site?

Yes, by accessing a special non-branded web page from the comfort of your customer’s house.

Can I display my own brand name/logo, instead of the Reimage logo?

Yes. Once you register, you can upload your brand/logo to appear on all reports.

Is Reimage offered to home users?

No. Reimage is offered exclusively to PC repair professionals.

 

Security and privacy

 

Can Reimage collect information about me or my PC?

No. Upon completion of the Reimage process the repair report is confidentially stored in the personal user’s account. These reports are managed by the person who made the repair, and cannot be accessed by anyone else. Once the process is completed, the application vanishes. For more about the Reimage privacy policy, click here.

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