About our support

Our technical support team is ready to answer questions and guide customers to complete repair with a 24/7 email support system. Our technicians are trained in finding and implementing the proper fix that will finalize your repair, no matter what the problem.

Mr. Eyal Plotkin, head of support, heads up an experienced team of professional service employees. Mr. Plotkin has many years of technical support experience, and was always knows as the "go-to" guy for any computer problem. His technique involves searching and checking issues from professional resources and the World Wide Web until issues are fully resolved. With this frame of mind, he built his team of support engineers, each one having the same mindset - searching, checking and rechecking until the problem is solved.

"Each employee knows where and how to look for answers, and has the drive necessary to find the right fix for each one of our customers," states Mr. Plotkin. "Each computer has its own features and functions, and it is our job to make sure that each computer is fixed accordingly to individual needs."

We also have an extensive Knowledge Base system with hundreds of topics answered in a clear and concise manner which can help resolve issues even faster.

Our FAQ section is also available on-line, so be sure to check out this section to see if your question has already been answered and you can continue your repair.

If you have any bugs you wish to report, please go here for support. Our support team tracks these recorded issues, and turns them over to the professional Q&A team for analysis. New releases on the product are then issued, and sent out to customers.