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PC Technicians

Perfect Results by On - Site or Remote Access Repair

The challenges facing the PC repair industry are formidable: long working hours, meeting nearly impossible deadlines and competition from large service providers. Repair professionals must be up to solving an infinite number of PC problems, all within an economically-viable timeframe of usually no more than 2 hours. While the pressure to meet performance demands of technologically un-savvy clients is high, compensation for this often repetitive work is quite low.

The Trouble with the PC Repair Profession

A low barrier of entry to the profession gives everyone a bad name
The lack of a proper professional organization regulating technicians' qualifications has made users wary of unqualified PC techs (Whitty, 2008). This issue propels customers to work with large service providers at the expense of independent PC technicians. These service providers charge more and, at the end of the day, offer less in quality repair and service.

Larger companies support expensive facilities and marketing campaigns, while independent repair providers, not burdened by such overhead, are consequently able to offer better value for the money. Thus, the obvious advantage of the independent, PC repair professional is their ability to provide excellent service and thereby, to generate return sales. Indeed, since PC technicians do not enjoy the benefit of a robust "back office" supporting the repair of other digital products, they specialize in computer repair and must achieve a high number of service calls to keep the business afloat and profitable.

Standing Out

The challenge is to provide exquisite service and reliable results
Professional PC support trails in sixth place in the preferences of customers seeking technical assistance (Vilaboy, 2007). Each new customer is invaluable as acquiring a new customer costs five times more than preserving an existing one. Indeed, preserving an existing customer is the foundation of a stable customer base for PC technicians offering onsite and\or remote access repairs. It is well known that customers stay with computer Technicians that provide value for money and excellent service.

The Solution

Reimage fixes the PC discreetly and you get the glory
For the first time, Reimage is offering a solution which empowers the computer technician by providing him with unprecedented benefits. With a white label default option, backdoor unbranded URL for access when at the customer's site and automatic, customizable reports for your customer, Reimage is here for you.

An innovative customer-oriented company, Reimage allows a PC technician to repair all windows-related problems in minutes with no prior preparation while at the same time, leaving user data untouched. Established in 2007, Reimage.com is a new concept developer of software programs that focus on computer recovery. Reimage.com serves the professional computer technician who is seeking state-of-the-art software solutions for automating the PC software recovery process.

Saving Time and Increasing Revenues

Automatically repairing Software related problems on-site or on-line takes only 30 minutes
Reimage.com's unique PC repair automation technology requires no prior setup. Upon receipt of a malfunctioning computer, the technician usually expects to repair it within 2 hours; otherwise, the repair process becomes uneconomical. Technicians typically spend the first 30 minutes analyzing the problem and, if they are unable to resolve it, invest a minimum of an additional 1.5 hours reinstalling the operating system (usually resulting in applications data and password loss, and requiring software reinstall). Reimage can complete this identical process in less than 30 minutes with no data loss, and thus, making a significant, positive impact on the technician's workday.

Reimage is also an effective trouble-shooting tool when used at a distance via remote access to rule out various software problems. In a nutshell, since there is no need to physically tinker with a computer in order to diagnose a problem, a PC technician running Reimage can now make more efficient use of his employees' expertise, directing some to focus solely on service and sales and others to tackle hardware problems.

On – site & Remote PC Technician Solution Benefits

Automate the PC Repair Process; Make the Competitions Customers Your Own
Reimage ensures that each support call can successfully be concluded, from a technical perspective, within the hour. At that point, the user will enjoy a computer that performs like new. Reimage runs entirely within the user's browser. The first phase involves several minutes of scanning and diagnosis. This is followed by a repair process which may include the downloading of OS components, registry keys and drivers. The integrity of the user's data is perfectly preserved.

Notes

To see how you can benefit from Reimage.com, learn more about the Reimage.com solution for you, or arrange a demonstration, please call 1-(877)-REI-3-REI.

Works Cited

CBC News. (2007, 10 03).Getting Gouged by Geeks. Retrieved 10 03, 2007, from CBC News: http://www.cbc.ca/marketplace/2007/10/03/geeks/
Haugsted, L. (2007, 07 23). Abort, Retry. Retrieved 08 22, 2007, from Multichannel News: http://www.multichannel.com/article/CA6462005.html
Vilaboy, M. (2007, 05 01). Keeping Out of Scope Support In Line. Retrieved 28 01, 2008, from IP Business: http://www.ipbusinessmag.com/articles.php?article_id=44&issue_id=26
Whitty, B. (2008, 01 26). The Problem with the Computer Repair Industry. Retrieved 01 26, 2008, from Technibble.com: http://www.technibble.com/the-problem-with-the-computer-repair-industry/