IT Administrators

Enabling IT Administrators to Restore Dysfunctional PCs on the Fly

Working in an uncontrolled IT environment, with modifiable desktops and internet access, is a challenging task for any IT administrator. In such settings, the infinite array of PC problems which may crop up need to be successfully resolved all within a viable time frame of usually no more than 2 hours. Adding to the IT administrator's challenges, the work day is always long and filled with impossible deadlines, tremendous pressure and exacting performance demands. Recognition from colleagues, however, is in short supply.

Everyone Want Their Workstation Working... Yesterday

Restoring PCs quickly is a priority in controlled and uncontrolled environments

Irrespective of an IT environment setup being controlled or not, the IT administrator is expected to support it. Until recently, the support process for desktops involved meticulous diagnosis and arduous repair sessions while an impatient employee waited for the return of his or her PC. Remote access tools have helped make the process of desktop support easier. However, this merely makes the controlled IT environment easier to manage. It is the uncontrolled IT environment which requires the most support. Nonetheless, a dysfunctional PC results in the loss of precious work time. Repairing dysfunctional PCs in uncontrolled IT environments sometimes require reinstalling windows and other programs. The reinstallation is a time-consuming process which often results in data loss. Such loss is frequently detrimental to an IT administrator's internal customers.

Standing Out

Exceeding expectations is the main criteria of employee assessments

At the end of the day, the quality and speed of the repair an IT administrator can offer their internal customers is critical. Working as an in-house IT admin requires keeping colleagues, suppliers and management happy. With an abundance of networking problems demanding attention, servicing a malfunctioning desktop is a timely process and, in the grand scheme of things, usually a low priority. However, the importance of desktop repair cannot be overrated. An out-of-service computer usualy means an unhappy, unproductive employee.

The Solution

Empowering the IT administrator to focus on what really matters

An innovative, customer-oriented company, Reimage empowers the IT administrator to repair all windows-related problems in several minutes with no prior preparation and while preserving the integrity of the user's data. Established in 2007, Reimage.com is a new concept developer of software programs that focus on computer recovery. Reimage.com serves the IT administrator who is seeking a state-of-the-art software solution for automating the PC software recovery process.

Saving Time and Increasing Productivity

Repairing Software related problems, perfectly, take only 30 minutes

Reimage's technology makes a significant impact on the IT administrator's workday and a service provider's bottom line. Upon receipt of a malfunctioning computer, the IT administrator expects to repair a PC within 2 hours. Based on Reimage research, the IT administrator typically spends 30 minutes analyzing a problem and a minimum of 1.5 hours reinstalling the operating system, often causing applications data and password loss and necessitating software reinstallation. Reimage can complete this same process in less than 30 minutes with no data loss. Reimage is also useful when providing PC support at a distance, eliminating the need for time-consuming, on-site analysis and trouble-shooting.

IT Administrator Solution Benefits

Automate the pc repair process; forget about computer software problems

Reimage ensures that, from a technical perspective, each support call will end within the hour. In no time, the user will be able to enjoy a computer whose performance is as good as new. Reimage runs within the user's web browser. The first phase involves several minutes of scanning and diagnosis. This is followed by a repair process which may include the downloading of OS components, registry keys and drivers. The integrity of the user's data is perfectly preserved.

Notes

To see how you can benefit from Reimage.com, to learn more about the Reimage.com solution, or to arrange a Reimage.com demonstration, please call: 1-(877)-REI-3-REI